OPTIMIZED CUSTOMER EXPERIENCE
CST gives your customer service reps the tools to create and outstanding CX. Not just call-scripts and scheduling, reps can also take orders, search products, handle complex shipping and billing rules, and co-pilot a customer's web cart
CUSTOM BUILT
FOR B2B
CST was built from the ground up with manufacturers/distributors in mind. It comes with pre-built integrations with common ERP systems, freight platforms, and more, and addresses common industry pain-points
CONTROL AND ANALYSIS
CST makes it easy to set goals and monitor performance for all customer contacts. Set call-scripts, assign clients, create custom rules for scheduling outreach, and create custom reports measuring rep or customer success
WHY CST?
CST™ (Customer Service Tool) is Visionware's cloud-based customer service management portal. It empowers customer service agents and sales reps to prioritize, schedule, and execute customer contacts (ingoing and outgoing) in sync with your business needs. CST integrates with Visionware's suite of products, as well as a range of other sales and marketing tools and services.
CST HIGHLIGHTS
- Capture more revenue with seamless order-taking via phone & chat channels
- Integrates with Visionware's B2B web cart for easy order handoff
- Log calls, prioritize and schedule customer contacts
- Management tools to allocate customers manually or automatically, and update call-scripts
- Customer and rep/agent-level analystics
- Modern cloud-based architecture for maximum reliability and ease of maintenance